VACANCY: Senior Sales Executive
Walker Humphrey is a trusted supplier of high-quality
bakery ingredients, serving wholesalers and bakeries across the UK. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients in the baking industry.
Role Overview:
We are seeking a proactive and detail-oriented Senior Sales Executive to lead and support our sales operations. This role is ideal for someone with a strong commercial mindset, excellent organisational skills, and a passion for delivering outstanding customer service. You will play a key role in monitoring sales performance, ensuring operational efficiency, and supporting the wider sales team to meet customer expectations.
Key Responsibilities:
Sales Oversight & Reporting
- Monitor and raise any sales reporting concerns related to low margins and orders below £150.
- Review and escalate any reports that may impact timely and complete delivery of customer orders.
- Analyse sales data to identify trends and areas for improvement.
Process Improvement & Quality Assurance
- Identify opportunities to improve customer service processes and communication.
- Monitor service metrics and customer feedback to drive continuous improvement.
- Work closely with internal teams to ensure accurate and timely deliveries.
- Maintain a keen eye for detail to spot inefficiencies
Team Coordination & Leadership and suggest enhancements.
- Distribute and monitor workloads across the entire sales team to ensure efficiency and balance.
- Support team members with guidance and problem-solving to maintain high performance.
- Collaborate with the Sales Manager to align team efforts with business goals.
Customer Retention & Loyalty
- Support onboarding of new customers with a focus on service quality and responsiveness.
- Promote trust and reliability through consistent and proactive communication.
Customer Engagement & Relationship Building
- Serve as a primary point of contact for customer queries, concerns, and feedback.
- Build strong relationships with regular customers to understand their needs and preferences.
- Contact new customers upon account setup with a welcome pack, gather feedback, and assist with placing their first order.
- Work closely with Business Development Managers to ensure a seamless customer experience.
Service Excellence & Issue Resolution
- Handle and manage customer complaints with empathy and efficiency.
- Raise and process credit notes for delivery discrepancies or product issues.
- Investigate root causes of recurring problems and implement preventative solutions.
- Go the extra mile to resolve issues before they escalate, ensuring customer satisfaction.
Skills & Experience
- Proven experience in sales, customer service, account management, or operations.
- Strong analytical and problem-solving skills with a proactive mindset.
- Excellent communication and interpersonal abilities.
- High attention to detail and organisational skills.
- Ability to lead and collaborate across departments.
- Familiarity with CRM systems and Microsoft Office tools.
- Knowledge of the bakery industry or foodservice sector is a plus.
Full Technical training will be provided where necessary.
To apply please email your CV to Julie@walkerhumphreyltd.co.uk or use the form below:
Hours:
Full Time
Closing Date:
19th September 2025
Company Benefits:
- Competitive salary and performance-based bonuses.
- A supportive and collaborative team environment.
- Company pension.
- Opportunities for professional development and career growth.
- The chance to make a meaningful impact on customer experience and satisfaction.
